SMS Terms

Haddee Education, LLC | tutoring.haddee.com Effective Date: [Pending — set at publication]

1. About the SMS program

Haddee sends tutoring-related text alerts to Teachers (Coaches) who opt in — for example, booking confirmations, cancellations, no-show inquiries and decisions, and new booking requests. This is an account/transactional messaging program, not marketing.

• Teachers only. Only Teachers can receive texts. Students are never texted.
• Opt-in is optional. Enabling text alerts is not a condition of using the Service or of being a Teacher. You can use the Service fully without SMS (you'll still get in-app and email notices).

2. The number we text from (toll-free)

Messages are sent from Haddee's toll-free number, which is registered and verified with the carriers for this program. We use this single number for all program messages so you can recognize Haddee texts and reply STOP or HELP to it at any time. We do not use the number to send marketing, and we do not share it for marketing.

3. How to opt in (consent)

You opt in by enabling text alerts during Teacher onboarding or on your notification settings, which requires:

• entering your mobile number and verifying it with a one-time code we text you; and
• agreeing to the on-screen consent disclosure (which restates frequency, rates, and STOP/HELP).

By opting in, you give express consent to receive the account/transactional texts described below at the number you provided. We record the consent text and timestamp. ****

4. What we send (how the number is used)

We use the number only to send Teacher account/transactional alerts, which include:

• Verification & setup — your one-time phone-verification code and a subscription-confirmation message.
• Bookings — a new Session is booked; a new booking request awaits you.
• Cancellations — a Session is cancelled.
• No-shows & appeals — a Student reports a no-show; a cancellation appeal is filed; the decision on a no-show or appeal.

Every promotional-style use is excluded — these are notifications about your own tutoring activity. Each message includes a way to get help or opt out.

5. Message frequency

Message frequency varies based on your tutoring activity (how many Sessions you have, cancellations, disputes, etc.). There is no fixed number of messages.

6. Cost

Message and data rates may apply, depending on your mobile carrier and plan. Haddee does not charge you for the texts, but your carrier may.

7. Opt out, help, and resubscribe

• Opt out: reply STOP (also STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT) to any message to cancel text alerts. You'll receive one confirmation, then no further texts unless you resubscribe.
• Help: reply HELP (or INFO) for help, or email hello@haddee.com.
• Resubscribe: reply START (or YES/UNSTOP) to opt back in.

Opting out of texts does not affect your in-app or email notifications, and does not change your account. (After a STOP, you may still receive in-app/email notices.)

8. Carriers and delivery

Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and device, and not all carriers may be supported. We cannot guarantee that every message will be delivered.

9. Privacy

Your mobile opt-in information and consent are never shared or sold to third parties for marketing. Texts are delivered through our SMS provider, Twilio, acting on our behalf. Our handling of your information is described in our Privacy Policy.

10. Changes

We may update these SMS Terms. Material changes will be posted with a new effective date and, where required, notified to you.

11. Contact and relationship to other terms

Questions about the SMS program: hello@haddee.com | 858-449-9689.

These SMS Terms supplement, and are part of, your agreement with Haddee under the Terms of Service and the Educator Agreement. If there is a conflict specific to the SMS program, these SMS Terms control for that subject.